"Unreasonable Hospitality" by Will Guidara outlines how to making customers feel exceptionally special. Let's bring these hospitality principles to tech, by creating memorable experiences, and using hospitality to elevate customer satisfaction in product design, engaging with the people using our products.
The tools we use to get our work done are incredibly important, and taking the time to tune them to work just right can make a huge difference in our productivity and happiness.
I'm a huge fan of products that use their a free tier to prove their value, and then convert me to a paying customer. Here are a few tools I pay for, and why I think they're worth it.
Ever felt that you've seen a design that just makes sense to you, but you couldn't quite put your finger on why? There's rules for that. Let's talk about Gestalt
Building better products involves skills you won't learn in computer science school, or at a boot camp. Find success through testing, learning from real-world feedback, and adapting.