
Have you ever come across a brand whose name or visual design didn't seem to match the product? Maybe a company with a playful, colorful logo that sells something serious and professional, or a brand with a dull and generic name that markets a trendy and innovative product?

These mismatches carve out spots in our mind, but... why did they choose that name? Why does their logo look like that? What were they thinking?

<Image
  publicId="newsletters/naming-your-product-kiki-bouba/cover"
  alt="Kiki and Bouba"
  caption="One of these shapes is called Kiki, and the other is called Bouba. Can you guess which is which?"
/>

Humans have a natural tendency to associate certain shapes and sounds with specific meanings. This phenomenon is known as the Bouba/kiki effect, which refers to the fact that most people associate the round, curvy shape of the word "bouba" with a soft, gentle object, and the sharp, jagged shape of the word "kiki" with a hard, spiky object. This effect is not limited to word-sounds, but also applies to visual cues, such as colors, fonts, and images.

Sounds crazy, no? This was the conclusion of a study conducted by Wolfgang Köhler in 1929 - who asked people to to associate nonsense words like [Kiki and Bouba](https://en.wikipedia.org/wiki/Bouba/kiki_effect) to round or soft shapes. Research concluded that this phenomenon was repeatable, and is called **sound symbolism**. This ability was once essential for survival, as it allows us to quickly identify and avoid dangerous objects.

> **tl;dr: pointy thing scary, round thing soft.**

Cultural expectations shape our perceptions of what certain things should be branded. For instance, we expect a luxury car brand to have a sophisticated and elegant name, a fast-food chain to have a short and catchy name, and a children's toy brand to have a fun and playful name. These expectations are not absolute, but they provide a useful framework for designing and naming brands that resonate with their target audiences.

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## It's not a hard and fast rule

Sometimes, defying these expectations can be a smart strategy for creating a unique and memorable product or brand. Enter Liquid Death, a company that sells one of the most mundane products imaginable, canned water. Where 99% of companies in the world take the same beige market strategy for _canned water_, Liquid Death's approach is anything but dull. The company's name, logo, and packaging are edgy, irreverent (hi), and unexpected, with an unhinged aesthetic that appeals to a young, rebellious audience.

Their slogan is damn memorable, too: **Murder your thirst**.

This brand strategy allows Liquid Death to stand out from other water By challenging the conventions of what bottled water should look and sound like, Liquid Death has become an outright success, with a loyal following and a rapidly growing business.

<Image
  publicId="newsletters/naming-your-product-kiki-bouba/liquid-death"
  alt="screenshot of liquid death's instagram feed"
  caption="Liquid death's instagram feed does NOT look like a typical water brand."
/>

So, what can we learn from this? When designing a brand, it's important to consider the industry and cultural expectations, but also to be willing to take risks and stand out from the crowd. By understanding the Bouba/kiki effect and using it to your advantage, you can create a visual and linguistic identity that resonates with your audience and sets you apart from the competition.

Who knows, you might just create the next Liquid Death.

## Obliterate your curiosity

- 👨‍🚀 [Creating a "similar posts" component in Astro](https://www.joshfinnie.com/blog/creating-a-similar-posts-component-in-astrojs/). My pal Josh Finnie put together a super tidy tutorial for building a "similar posts" component in Astro. It's a great example of how Astro's simplicity-first approach makes it easy to build components.
- 🗺️ [What3Words](https://what3words.com/clip.apples.leap) is a great example of a memorable product built by taking a fundamentally different approach to something we're all familiar with. The company's name is a reference to the fact that their service labels each location on Earth with a 3-word address. The words are chosen to be easy to remember, and are not associated with any particular meaning. For example, the most cursed place I've ever been to is `///hacker.plausible.bookshelf`.
- 🎥 Youtube channel LearnVue did a great [video about regexp.dev](https://www.youtube.com/watch?v=X_k198mrGL8), the library returns the humanity to regular expressions. It's a great example of how a simple, well-designed API can make a complex topic more accessible to a wider audience.

## Blast your brain with these links

...or, put another way - here's some of the things from my corner of the internet this week

- A new [APIs You Won't Hate Podcast](https://share.transistor.fm/s/494ca018) with Anton Zagrebelny from [Stigg](https://stigg.io). We had a great discussion about pricing strategy and structures for SaaS products, and the API that Stigg provides to make it easier for developers to experiment.
- I had the opportunity to interview [Matt Biilmann from Netlify on Software Engineering Daily](https://softwareengineeringdaily.com/2023/03/02/netlify/). We got into some of Netlify's announcements from the end of last year, and the company's approach to product development, and the future of the web.
- A new article from [Craftwork: 8 Questions to Help Select Paint Colors](https://craftwork.com/articles/questions-to-help-select-paint-colors). In a world with too many colors to choose from, it's no surprise that picking a color for your bathroom can be a crippling experience. We can help.


Why Liquid Death's branding is murderously effective


Hi there,

I hope you're well.

This week we remember the life of Dr. Martin Luther King, Jr., just days before the inauguration of America's 46th President, Joe Biden. As the inauguration draws nearer, I hope you're able to take some time to sit with the importance of this week in the context of history, of the past four years, the past year, and within the context of your own life.

I'll leave you with a quote from Dr. Martin Luther King, Jr. that a friend shared:

"In the End, we will remember not the words of our enemies, but the silence of our friends."

This is the time to step up and do your part. I'm proud of you for the hard work you put in, and I understand if you feel tattered and exhausted from the past year. Do what you can to stand up for the things you believe in, and use your voice and your actions to amplify the people that are making this world a better place.

✊ We're all in this together.

<Image
  publicId="newsletters/four-years-already/cover"
  alt="photo of an early morning fog over a hiking trail on the side of a hill"
  caption="Eyes on the horizon this week. Photo from unsplash."
/>

## This stuff has been living in my brain rent free...

- ⏲️ **Temporal illusions** are like optical illusions... but for time. (Note: Very 2019 metaphor incoming) Ever wonder why a delay at the airport on your way to vacation (I know, I know) feels so damn long? [Check out this video](https://www.youtube.com/watch?v=zHL9GP_B30E) from YouTube channel Vsauce for a stretchy explanation of our trippy perception of time.
- 💃 About a week ago, the **Great Gatsby lost copyright protection in the US** (the life of the author plus 70 years). That means it is now in the public domain, and we may start seeing some interesting works based on Gatsby.. What an appropriate time for it, too! Check out this really cool [Graphic Novel version of The Great Gatsby](https://www.woodmanmaynard.com/the-great-gatsby-graphic-novel), by K. Woodman-Maynard.
- 🤙 If you're an American, [5Calls.org](https://5calls.org/) is a super easy way for you make 5 quick calls to people who represent you in congress. Tell them you're a constituent, what city you live in, and a brief message about what you support. For example: "Hey, this is Mike, a citizen from Charlotte, and I'm calling to voice support for removing president Trump from office." That's all it takes!
- 🎵 Ever wonder what goes into **designing a font for musicians** to use? Did you know that sheet music used to be freaking hand engraved?! Honestly, neither did I! That didn't stop me from going deep on this fantastic [video from Tantacrul](https://www.youtube.com/watch?v=XGo4PJd1lng) about his work on the matter. Get in there and learn a bit - it's fascinating, even if you're not a musician.
- 🏞️ In green-ness news, the city of Paris has approved plans to **turn the iconic Champs-Élysées into a giant city park**. I have fond memories of meandering the Champs with two dear friends during a work trip in 2016. Freeing that area of car traffic will be absolutely transcendent. Check out this [article from The Guardian](https://www.theguardian.com/world/2021/jan/10/paris-approves-plan-to-turn-champs-elysees-into-extraordinary-garden-anne-hidalgo) discussing the project.

If you enjoy my musings, I'd love it if you'd share _Tiny Improvements_ with a friend. Feel free to forward this to them, or shuttle them directly over to [newsletter signup on my website](https://mikebifulco.com/newsletter). Thanks in advance - it means the world.

Do yourself a favor and take an extra moment to be kind to yourself this week. While you're at it, be excellent to each other.

<hr />

Talk soon!

Mike


Has it been four years already?


Hey there,

I hope you're well.

Autumn has flown by at a crawl this year. I'm doing my best to focus on the little glimmers of light shining through for me right now, and I hope you can do the same.

Speaking of which, here it is - a big change for me! I recently started a new job at Google as a Developer Advocate for Google Assistant. You know the one - “hey google, what's the weather?” - I'm thrilled to be given the opportunity to work on such a wildly cool product. The interview process was intimidating, long, and challenging, but I did it! To say I'm standing on the shoulders of giants is an understatement. (I'll also be adding a disclaimer to my newsletters from here in: the things I discuss here are my own thoughts and opinions, and not those of my employer.)

<Image
  publicId="newsletters/on-seasonal-change-open-source-carbon-offsets/cover"
  alt="Photo of my black cat Jet, curled up in a fall wreath on top of a table"
  caption="This is a picture I took recently of my cat Jet, who has fallen in love with a wreath we pulled out for winter decoration."
/>

## The brain is a strange place

Cognitive Psychology is the study of attention, perception, creativity, and other mental functions. Great software design takes advantage of cognitive biases to anticipate your behavior. For example, the [framing effect](<https://en.wikipedia.org/wiki/Framing_effect_(psychology)>) is when people are able to draw two distinct conclusions from the same set of data, depending on how it's presented. Forex: I have 200 unread emails in my inbox. Should I panic? Nah, they're marked "To Do" -- I'll get to it later.

## Working in Public (OSS!)

If you're interested in Open Source Software, you should check out the book Working in Public: The Making and Maintenance of Open Source Software, by Nadia Eghbal (link). I just finished reading through it with a book club I was invited to, and I enjoyed the read. I plan on [publishing my book notes to my website soon](https://mikebifulco.com/posts/working-in-public), as well.

## Kicking around in the old domepiece

These are a few of the things I've found on the web lately. I thought you might benefit from them as well:

- 🇪🇸 I've been brushing up on my Spanish. It's a relaxing couple-minute ritual in my day. I enjoy it so much that I've been sprinkling in some Japanese here and there, too! I've been using Duolingo's free plan - my referral link is [here](https://invite.duolingo.com/BDHTZTB5CWWKSRQUQARVC6SFNU) if you want to give it a shot.
- 👨‍🏫 How much do online courses make? Have you ever taken a course online, or thought about making one yourself as a side hustle? [This is a tool](https://revenue.sixfigureinstructor.com/) that lets you peruse the aggregate statistics of various course topics across Udemy. Did you know that on average, courses on Next.js make $40/day? Pretty wild!
- 🌳 Planting trees can make a difference. In the past, I've mentioned my love for [Ecologi](https://ecologi.com/irreverentmike?r=5d386c6667bad5001010ffae) (that's a referral link), which was previously called offset.earth. I'm excited to share that my good friend Phil Sturgeon has embarked on a carbon offsetting project of his own - he's on a mission to plant a forest of trees on farmland near his home in the UK this winter. Check out his work at [protect.earth](https://www.protect.earth/) , and donate if you're able!

Thanks for reading Tiny Improvements. If you've got any feedback, my inbox is always open: [hello@mikebifulco.com](mailto:hello@mikebifulco.com). If you've found this useful, I would love it if you shared it with a friend!

Be excellent to each other - talk soon.

- Mike

_Disclaimer: Tiny Improvements are my own thoughts an opinions, and not necessarily those of my employer._


On seasonal change, open source, and carbon offsets


## The Milgram Experiment

In 1961, a Yale University researcher named Stanley Milgram conducted a series of experiments as a part of his research on behavioral psychology. The goal of the experiment was to test participants' tendency to obey authority figures when under pressure.

The experiment was conducted on 40 volunteers -- all men between the ages of 20 and 50, from a variety of education and economic backgrounds.

Milgram later summarized findings from the experiment in an essay titled "The Perils of Obedience." The results were extremely unexpected.

### The Experiment: Setup

Each study was guided by an _Experimenter_ dressed in a lab coat, who explained to participants that they'd be doing a "scientific study on memory and learning." When they arrived, participants were paired with an actor who they were _told_ was another participant in the study.

The actor was secretly working with the researcher, and during the experiment was instructed to play the role of a _Learner_.

The volunteer participant was given the role of _Teacher_. The Experimenter then explained that the study would involve the Teacher asking the Learner a series of questions. For each incorrect answer, the Teacher would be asked to hit a button which would administer an electric shock to the Learner. Subsequent incorrect answers would result in a shock of increasing intensity, from 15V to 450V.

The Learner was strapped into a device that looked like an electric chair, and then separated from the Teacher so that they could not see one-another.

<Image
  publicId="posts/twitter-and-the-perils-of-obedience/experiment-setup"
  alt="Diagram of the setup used for the Milgram Experiment, with the Experimenter and Teacher on one side of a wall, and the Learner on the other."
  caption="Credit: diagram of the Milgram experiment from Wikipedia"
/>

In reality, there were no shocks being administered, but this was unknown to the study participant playing the role of the Teacher. The actor playing the role of the Learner was instructed to pretend to be in pain, and recordings of increasingly alarming cries of pain were played when shocks were administered.

When the highest shock level was reached, the Learner fell completely silent.

During the experiment, if the Teacher showed hesitation to continue, the Experimenter gave them a series of specific instructions:

1. Please go on.
1. The experiment requires that you continue.
1. It is _absolutely essential_ that you continue.
1. You have no other choice; you _must_ go on.

These "prods" were given in order, and the second was only given if the Teacher refused to continue after the first (and so on).

The experiment was halted when the Teacher refused to continue despite all four prods, or when the Teacher reached the highest shock level three times in a row.

<Image
  publicId="posts/twitter-and-the-perils-of-obedience/experiment-photos"
  alt="Photos from the original Milgram experiment, credit Stanley Milgram."
  caption="Photos from the original Milgram experiment, credit Stanley Milgram"
/>

### What would you do?

Let's take a minute to pause here - put yourself in the shoes of the Teacher. You're in a lab, and you're told that you're taking part in a study on learning and memory. Everything you're seeing and hearing seems to be controlled, official, and legitimate.

Do you think you would continue to administer shocks to the Learner, even when they were clearly in pain?

What do you think the average person would do?

<br />
<Colophon />

### The Experiment: Results

As you might expect, every participant in the study indicated a desire to stop the experiment at least once. Many were visibly upset by the experience, and despite this, carried on following the Experimenter's instructions.

Before conducting the experiment, researchers surveyed a cohort of students and fellow researchers, to get a sense of what they thought the average person would do. In aggregate, they estimated that 1.2% of people would continue the experiment through the full 450V shock.

<Image
  publicId="posts/twitter-and-the-perils-of-obedience/predicted-results"
  alt="Predicted Results: 1.8% complete the full series of shocks, 98.2% refuse to continue at some point"
  caption="Surveys predicted that very few participants would carry out the full series of shocks"
/>

<br />

However, the actual results of the experiment revealed a surprising truth about human behavior:

<Image
  publicId="posts/twitter-and-the-perils-of-obedience/actual-results"
  alt="Actual Results: 59.1% completed the full series of shocks, 40.9% refused to continue at some point"
  caption="The experimental results were much more grim."
/>

Very nearly 60% of participants carried out the full series of shocks, carrying the study to its conclusion -- even when the Learner sounded like they were clearly in pain, and until they fell silent.

Recreations of this experiment have produced similar results, [as recently as 2009](https://www.apa.org/news/press/releases/2008/12/replicating-milgram).

## Obedience and the Perils of Twitter

I can't help but draw a connection between the Milgram experiment and the current state of Twitter since its acquisition by Elon Musk. Twitter has turned into a public experiment, testing our willingness to obey rules set by an authority figure, despite many less damaging alternatives.

Since Elon purchased the company, we've seen the voltage knob get turned up steadily and swiftly.

Under Musk's leadership, Twitter's employee base has been slashed from 7,500 to approximately 2,000, in an attempt to make the company profitable. It appears that Musk may be trying to avoid paying severance to these now-former employees. There are already [several lawsuits pending](https://www.reuters.com/technology/twitter-says-lawsuit-over-layoffs-lacks-merit-has-delayed-severance-pay-2022-11-22/) against the company.

A recent tweet from Musk included a poll which resulted in the reinstatement of former (and twice-impeached) president Trump's account.

For me, this was the final straw.

<Tweet align="center" tweetLink="irreverentmike/status/1594455660040572928" />

Since then, another poll from Musk has resulted in an abhorrent policy change: virtually all accounts that were previously suspended for violating Twitter's rules will be reinstated.

<Tweet align="center" tweetLink="elonmusk/status/1595473875847942146" />

Pandora's box is open, and the monsters are flooding in. Twitter has already seen a spike in hate speech, harassment, and abuse. Without significant and drastic changes in moderation, it will become a breeding ground for countless nightmares and real-world dangers. This will worsen the echo chamber effect for far-right conspiracy theorists, like those who participated in the January 6th, 2021 insurrection at the US Capitol.

This is a very real, very observable truth: racists, abusers, and other dangerous people are being given "amnesty" to come back the platform.

Legions of [advertisers have pulled their ad spend](https://www.npr.org/2022/11/25/1139180002/twitter-loses-50-top-advertisers-elon-musk) from Twitter as a result of Musk's takeover. I've seen many individuals abandon their Twitter accounts in the wake of these changes, moving to Mastodon or LinkedIn.

## We must build bridges

Why are so many people still active on Twitter, despite the steady stream of bad news? I can think of at least a few things:

### Career

Some have built a career around their Twitter presence and following. Heck, my personal Twitter account was a big part of my job [until recently](https://mikebifulco.com/newsletter/leaving-stripe-going-viral) - it's certainly much easier for me to abandon ship now that my job no longer relies on Twitter for outreach.

I can understand a deep hesitancy to abandon a platform that has been so central to your life, especially without a clear "winner" as an alternative. Embracing a new platform like Mastodon requires starting from zero. It can be exhausting to build a new following, and it's hard to know if you'll ever reach the same level of engagement.

### Community Support

There are incredible communites on Twitter like `#BlackTechTwitter`, which has grown to be a critical resource for many people of color in tech. The logistics of getting hundreds-of-thousands of people to move to a new platform is staggering. The LA times recently published [an interview](https://www.latimes.com/business/story/2022-11-07/black-twitter-influencers-others-debate-leaving-twitter) with Pariss Chandler, the founder of [Black Tech Pipeline](https://blacktechpipeline.com/) and creator of the `#BlackTechTwitter` hashtag, discussing the challenges associated with leaving the platform.

It is encumbent on all of us to provide space and time for communities like these to find a new home. Moreover, it's critical that the new homes we create are _at least as valuable_ as Twitter was at its peak. There is a complex cost-benefit analysis for every community member to consider, and we must be mindful of that.

### News and Information

Some use Twitter as a way to keep up with relevant news in their industry. This feels like a solvable problem to me, but it faces a challenge of momentum. Until enough industry experts are sharing news elsewhere, these people will remain on twitter out of habit and convenience.

So -- if you find yourself using twitter and another platform for news, consider sharing useful information on the other platform. It's a small step, but it can make a big difference.

### Lack of social pressure

When it came down to it, even I was hesitating to leave twitter without _seeing someone else do it_ first.

In my first job after undergrad, I had a boss who frequently used the phrase "You are far more influential than you think". Those have proven to be very wise words.

Social pressure will be a necessary component of the transition away from a Twitter run by Elon Musk. I'm hopeful that we'll see more people leave the platform, and that the momentum will build. If and when you decide to consider greener pastures, use your influence and make it known to your community.

## Learning from the Milgram Experiment

Years after the experiment was complete, in his book _Obedience to Authority,_ Stanley Milgram ruminated the results of his now-infamous experiment:

> Ordinary people, simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible destructive process. Moreover, even when the destructive effects of their work become patently clear, and they are asked to carry out actions incompatible with fundamental standards of morality, relatively **few people have the resources needed to resist authority.**

This is not the time to be complacent. We must build a bridge to a better future, and we must do it together.

## If not now, when?

Friends, it's time to start leaving Twitter. Move your news and discussions elsewhere, and bring your people with you. When you're ready, shutter your accounts, delete the app, and move on. I know it's hard, but it's time. Every moment we spend on Twitter is feeding legitimacy to a platform that is enabling abusers, endangering global politics, and destroying the fabric of our society.

Do not allow the voltage to rise by relying on Twitter as your primary social platform.

Perhaps most importantly, make it clear to your friends and neighbors from marginalized groups that their voices are valuable, and welcomed on the platforms you move to.

Bring your voice and your conversations elsewhere, and send the message that with its current leadership, Twitter is no longer a place for you.

<Image
  publicId="posts/twitter-and-the-perils-of-obedience/experiment-1"
  alt=""
/>
<Image
  publicId="posts/twitter-and-the-perils-of-obedience/experiment-2"
  alt=""
/>
<Image
  publicId="posts/twitter-and-the-perils-of-obedience/experiment-3"
  alt=""
/>

<br />
<Colophon />

## Footnote: on the ethics of the Milgram Experiment

It's important to note that in the years since Milgram Experiment was conducted, it has been criticized for its methodology. [Research Ethics](https://en.wikipedia.org/wiki/Research#Research_ethics) is a complex and nuanced topic, and I don't believe that the experiment would be approved by modern ethics boards in its original form. However, I believe that the results of the experiment are still relevant, and that the experiment itself is still a valuable tool for understanding human behavior.

The experiment _has_ been recreated in a more ethical manner, with the same results. [This article](https://www.apa.org/news/press/releases/2008/12/replicating-milgram) from the American Psychological Association summarizes the results of a 2008 replication of the experiment, which was conducted by a team of researchers at Yale University. In this version of the study, participants were screened to ensure that they were not at risk of being harmed by the experiment, and were given the option to withdraw from the study at any time. The maximum simulated voltage level for the Learner was decreased to 150V, and a test shock was given to participants at 15V, as compared to 45V in Milgram's original study.

The results of the 2009 study were the similar to the original experiment.

## References

Information about the Milgram experiment can be found from the following resources:

- [APA Psych Net - Behavioral Study of obedience.](https://psycnet.apa.org/record/1964-03472-001)
- [Obedience to Authority](https://hardcover.app/books/obedience-to-authority) by Stanley Milgram
- [Internet archive - Obedience to authority: an experimental view](https://archive.org/details/obedien_mil_1974_00_3145)
- [Wikipedia entry for the Milgram experiment](https://en.wikipedia.org/wiki/Milgram_experiment)
- [APA - Replicating Milgram: Researcher Finds Most Will Administer Shocks to Others When Prodded by ‘Authority Figure’](https://www.apa.org/news/press/releases/2008/12/replicating-milgram)
- [APA - Replicating Milgram (pdf)](https://www.apa.org/pubs/journals/releases/amp-64-1-1.pdf)

### More perspective on leaving twitter

In my research for this post, I came across a few other articles about leaving Twitter, and I wanted to share them here:

- [Black Twitter influencers, other thought leaders debate leaving Twitter. But for what?](https://www.latimes.com/business/story/2022-11-07/black-twitter-influencers-others-debate-leaving-twitter) Alexandra Olson and Maryclaire Dale, LA Times via AP
- [“A double-edged sword”: 4 women of color on Elon’s Twitter takeover](https://www.mic.com/impact/elon-musk-twitter-women-leaving)
- [Why I Quit Elon Musk's Twitter](https://www.newyorker.com/news/daily-comment/why-i-quit-elon-musks-twitter) by Jelani Cobb, New Yorker

<small>

_Note: The photo used for the cover of this article is from [john elfes](https://unsplash.com/@johnelfes?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText) on [Unsplash](https://unsplash.com/?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText)_

</small>


#psychology: 4 posts tagged

Why Liquid Death's branding is murderously effective

Twitter and the Perils of Obedience

Has it been four years already?

On seasonal change, open source, and carbon offsets